Tech Support Page

WELCOME TO

TECH SUPPORT

We look forward to helping you answer questions regarding the app, the online school, and the website.

 

 

 

 

 

 

 

 

 

Let’s begin with a couple questions so we can get you to the right person to resolve the issue. 

Products Discussed:
App Status
Online School Status
Message

Quick Solves to Frequently Asked Questions

We are sorry you are having issues.  Feel free to zip us a form above. Access step-by-step instructions to some of our most frequently asked questions below! 

App Support

Visit the Google Play store or the Apple store to download the App and type in “Second Breath”.  Download the App to your device and start your free 7-day trial. 

All promotion codes are case sensitive. So make sure that if your promo code uses capital letters, you are using capital letters.  And if it is lowercase, then lowercase. 

School Support

Sign up to be a part of the Second Breath school by clicking “Join Us” in the top right hand corner of our website. Please note that your Second Breath School login and password is separate from your Second Breath App login information, which is supported by Apple and Google.

All promotion codes are case sensitive. So make sure that if your promo code uses capital letters, you are using capital letters.  And if it is lowercase, then lowercase. 

That is a stressful feeling. Let’s get you to class. First step, Look in the top right corner of your webpage. Does it say sign-in? Or Your Name? 

  • If it says Sign-in: Click the sign-in button, Enter your school username and your school password, and Click log in.  The “Your Journey” bar should be at the top of the page.  Click your course name. If you do not see your course name in the bar, Click “Show me More” in the right side of the Journey bar. Select your course on the Your Journey Page.
  • If it says Your Name: You are nearly there! Click “School” in the top menu bar at the top of the page. The “Your Journey” bar should be at the top of the page.  Click your course name. If you do not see your course name in the bar, Click “Show me More” in the right side of the Journey bar. Select your course on the Your Journey Page.

Once you have signed in to the website on the top right-hand side of the page is a circle that has a picture of your account. Tap that circle. You should see the page with your account and in the upper left-hand corner will be three small lines. Tap the lines and you will see options to choose from including school. Then after school, you can choose Inward Journey.

You have done all the work and are just trying to get to your community circle. Let’s get you there. The most common issue we see here is that the school portal has to recognize that you have finished and “Mark Complete” all your past lessons and topics, before you can join your community circle zoom room. 

 

After you have finished all your reflections and “saved your responses” then, make sure to “Mark Complete”. This “Mark Complete” button is at the very bottom of your Prepare, Join, and Practice pages within each lesson.